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Important Notice

Important Notice

Representative Director  President and Executive Officer  Tetsuya Kusayanagi Representative Director  President and Executive Officer  Tetsuya Kusayanagi
I want to provide "comfort" that is uniquely Kracie

I am Tetsuya Kusayanagi usayanagi, President and Representative Director Chief Executive Officer , effective January 2025, and I am determined to take the baton from my predecessor, Tetsuya Iwakura, who has led Kracie for seven years and promoted management reform under the "CRAZY KRACIE" vision and Management structure reform centered on "integration", and to continue my efforts to enhance Kracie corporate value. I am determined to continue my efforts to enhance Kracie's corporate value.

Kracie, Ltd.
President and Representative Director
Tetsuya Kusayanagi

Inquiries about our products

Inquiry by e-mail

Inquiry by phone

Kracie has established contact points for each product category (Pharmaceuticals, Daily Necessities, and Food). Please call each contact point.

  • About Chinese herbal medicine, pharmaceuticals, and health foods
    03-5446-3334 *Many calls have been misdialed.
    Please double-check your telephone number.
    Monday-Friday 10:00-17:00 (excluding holidays and window closures)
  • For skin care, hair care, basic cosmetics,
    and other daily necessities
    0120-540-712
    Monday through Friday 10:00 a.m. to 4:00 p.m. (excluding holidays and window closures)
  • Sweets, ice cream, and food products
    0120-202903
    Monday through Friday 10:00 a.m. to 4:00 p.m. (excluding holidays and window closures)
Inquiries about " enn you", a brand of nutritional supplements for the body.
  • When making inquiries by phone, please check the phone number carefully and make sure you are dialing the correct number.
  • Please note that your call may be recorded in order to ensure that we receive your inquiry accurately. Please understand that we may record your call.
  • Please note that we do not accept any inquiries about Chinese herbal medicine (e.g., which herbal medicine should I take for my disease? Please note that we do not accept inquiries about Chinese medicine (e.g., which herbal medicine should I take for my disease?
  • We ask that you notify us of your telephone number so that we can respond to you accurately. If you have set your caller ID to block caller ID, please dial 186 before the toll-free number.